Accessibility

Booking without using this website

You never have to use this website to travel with us. Every booking this site can take, we can also take over the phone, and our drivers and office staff can work through the details with you.

• Phone <a href="tel:+61413232882">0413 232 882</a> — a person will take your booking and read your fare and pickup details back to you.
• Email <a href="mailto:[email protected]">[email protected]</a> if you would rather write than speak.
• If you use the National Relay Service, contact us through <a href="https://www.accesshub.gov.au/" rel="noopener">accesshub.gov.au</a> and ask for our number above.

Accessible vehicles and equipment

Accessibility is not only a website question. These are services we actually run, and you can ask for any of them when you book

• <strong>Wheelchair accessible vehicles.</strong> We operate wheelchair accessible maxi cabs with a ramp and restraints, so you can travel in your own chair rather than transferring. See <a href="/services/wheelchair-accessible-taxi/">wheelchair accessible taxis</a>.
• <strong>Assistance animals</strong> travel with you at no extra charge. You do not need to ask permission, but telling us when you book means we can send a driver who is ready for you.
• <strong>Child seats.</strong> Capsules, child seats and boosters can be fitted on request — see <a href="/services/baby-seat-taxi-melbourne/">baby seat taxis</a>. Please ask when you book, not on the day, so the seat is fitted before we arrive.
• <strong>NDIS and support-worker travel.</strong> See <a href="/services/ndis-transport-melbourne/">NDIS transport</a>. A support worker or carer travelling with you is not charged as an extra passenger.
• <strong>Extra time at the kerb.</strong> Tell us in the notes on your booking if you need longer to board, and we will allow for it rather than the driver waiting on the meter.

What we have built into this website

The following are in place across every page of this site, and each one has been checked in the page as it is actually served

• A <strong>"Skip to content" link</strong> as the first thing keyboard and screen-reader users reach, so you can jump past the navigation.
• The whole site is <strong>keyboard operable</strong>, and focus stays visible — we have not removed focus outlines anywhere.
• Every image carries <strong>alt text</strong>, and images that are purely decorative are marked so that screen readers skip them.
• Pages declare <strong>Australian English</strong> (<code>lang="en-AU"</code>) so screen readers use the right pronunciation.
• Headings run in a real order, one <code>&lt;h1&gt;</code> per page, so you can navigate by heading rather than by scrolling.
• Form fields have <strong>real labels</strong> and errors are described in words next to the field they belong to, not by colour alone.
• If you have <strong>"reduce motion"</strong> turned on in your operating system, this site honours it and stops its animations.
• The <strong>booking form works with JavaScript switched off</strong>. It submits as an ordinary form and takes you to a confirmation page with your booking reference.
• Text can be <strong>zoomed to 200%</strong> and the layout reflows instead of cutting content off.

What we have measured, and what we have not

We aim to meet the <a href="https://www.w3.org/TR/WCAG22/" rel="noopener">Web Content Accessibility Guidelines (WCAG) 2.2</a> at Level AA. We want to be straight with you about how far that has been checked.

• <strong>Measured and passing.</strong> Colour contrast of body text and buttons, and the size of tap targets against WCAG 2.5.8 (Level AA, 24&times;24&nbsp;pixels) — every interactive target on the site meets it.
• <strong>Measured and partly short.</strong> Some links and buttons are smaller than 44&times;44&nbsp;pixels. That is WCAG 2.5.5, a Level <em>AAA</em> criterion, so it is above the level we target — but it can still make a small target fiddly, and we would rather say so. Most of these are rows in the footer and links inside sentences.
• <strong>Not yet done.</strong> We have not commissioned an independent accessibility audit, and we have not run formal testing with screen-reader users. Until we have, we are not claiming full WCAG 2.2 AA conformance — we are telling you what we have checked ourselves.
• <strong>Outside our control.</strong> Some parts of the booking process use third-party services, including the map and address lookup and the card payment step. We choose suppliers who publish their own accessibility information, but we do not control how those components behave. If one of them blocks you, call us and we will complete the booking for you.

Tell us about a barrier

If any part of this website or of a trip with us did not work for you, we want to hear about it — it is the main way this page gets shorter over time. Please tell us what you were trying to do, the page or the booking reference, and what happened.

We aim to reply within two business days. If your booking is urgent, please phone rather than email, so we can sort the trip out first and deal with the barrier afterwards.

Changes to this statement

We will update this page when we change the site, when we fix something listed above, or when we have had the site independently audited. The effective date at the top of this page tells you when it was last reviewed.

How to contact us

If you hit a barrier on this website, or you need to arrange a trip in a way this site does not support, please tell us

Business

Quick Maxi Cab

Phone

0413 232 882

Email

[email protected]

Address

Lalor VIC 3075