Privacy Policy | Quick Maxi Cab

Introduction

Quick Maxi Cab ("we", "us", "our") is committed to protecting your privacy and handling your personal information in an open and transparent way. This Privacy Policy explains how we collect, use, disclose, store and protect the personal information you provide when you contact us, book a taxi, use our website, or otherwise deal with us. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or making a booking with us, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our services or website.

Information we collect

We only collect personal information that is reasonably necessary to provide our services. Depending on how you interact with us, this may include

Your name and the name of anyone travelling on your booking
Contact details, such as your phone number and email address
Pickup and drop-off addresses and other trip details
Booking details, including date, time, vehicle type and any special requirements (for example, wheelchair access or a child seat)
Payment details required to process your fare (see "Payment information" below)
Website usage information, including cookies, IP address, browser type and pages viewed (see "Cookies & website analytics" below)

You do not have to provide your personal information, but if you choose not to, we may not be able to complete your booking or provide the service you have requested.

How we use your information

We use the personal information we collect to

Provide, arrange and manage your bookings and taxi services
Process payments and issue receipts
Communicate with you about your booking, including confirmations, updates and driver details
Respond to your enquiries, feedback and complaints
Improve our services, website and customer experience
Meet our legal, regulatory and tax obligations

We will not use your personal information for a purpose that is unrelated to the reason it was collected without first obtaining your consent, unless we are required or permitted to do so by law.

Payment information

When you pay for a fare, your card payment is handled securely by a third-party payment processor. We do not store your full card number on our systems. Any payment information is processed by our payment provider in accordance with applicable security standards. We recommend you review the payment provider’s own privacy policy to understand how they handle your information.

Cookies & website analytics

Our website uses cookies and similar technologies to help it function correctly, remember your preferences, and understand how visitors use the site. We may also use website analytics tools

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect how parts of our website function.

Disclosure to third parties

We may share your personal information with third parties only where it is necessary to provide our services or where we are required to do so by law. This may include

Drivers and vehicle operators, so they can complete your booking
Payment processors, to process your fare
Service providers who support our business, such as IT, hosting and booking-system providers
Government agencies, regulators or law enforcement, where required or authorised by law

We do not sell your personal information to third parties. Where we engage service providers, we take reasonable steps to ensure they handle your information consistently with this policy and the APPs.

Data storage & security

We take reasonable steps to protect your personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps include physical, technical and administrative safeguards appropriate to the sensitivity of the information.

We retain your personal information only for as long as it is needed for the purposes described in this policy, or as required to meet our legal obligations. Our standard retention period is, after which information is securely deleted or de-identified. While we take care to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your rights

You have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, please contact us using the details below. We may need to verify your identity before acting on your request.

If you have a concern or complaint about how we have handled your personal information, please contact us first so we can try to resolve it, using the contact details at the end of this policy. We will acknowledge your complaint and aim to respond within a reasonable time. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Third-party links

Our website may contain links to other websites that are not operated by us. This Privacy Policy does not apply to those websites. We are not responsible for the privacy practices or content of third-party websites, and we encourage you to read the privacy policy of any website you visit.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. Any updated version will be published on this page with a revised effective date. We encourage you to review this policy periodically.

How to contact us

If you have any questions about this Privacy Policy or the way we handle your personal information, please contact us

Business: Quick Maxi Cab
Phone: 0413 232 882
Email: [email protected]
Address: Lalor VIC 3075
ABN: 52 672 494 432